Posts tagged with customer support

It all comes down to great customer service experiences

Mitch Lieberman recently wrote an insightful post on the value of positive customer service experience for a business so as to establish long term brand loyalty amongst their customers To succeed with all customers, social and more traditional, companies need to create … Continue reading →

A look into the social tools being used by brands to make their CRMs social.

Background: We see so many online communities and social networks thriving today. Amidst these millions of online communications, conversations and connection, there lies tremendous scope for marketing, sales and customer support. Many companies are using this idea for making their … Continue reading →